Refund policy

Returns & Exchanges

We want you to love your Moonovate set. Because press-on nails and application tools are personal-use items, we handle returns and exchanges with care to protect the health and safety of every customer.

 

First-Order Size Exchange — U.S. Orders Only

Finding the right fit matters. If this is your first order placed on moonovatenails.com and your press-on nails are not the right size, you may request one complimentary size exchange.

How It Works

1. Click the Chat button in the bottom-right corner of our website within 14 days of delivery to start your request.

2. Please provide your order number, the name of your set, your current size, and the size you need.

3. Once your request is approved, we will send you a prepaid return label. Please do not send your item back before receiving approval and return instructions.

4. Return the original nail set and all items originally included with it in the original packaging.

5. Once your return receives its first carrier scan, we will ship the same design in your requested size at no extra cost.

Eligibility

• This offer is available for U.S. orders only.

• This offer applies only to the first order placed on moonovatenails.com.

• One complimentary size exchange is available per customer, per shipping address, and per first order.

• The exchange applies to one eligible press-on nail set from the first order.

• Exchanges are for the same design in a different size only and are subject to stock availability.

• You may open the set for a dry fit, but please do not use adhesive, wear, alter, or damage the nails or any included items.

• All original nails and items included with the set must be returned.

• If your requested size is unavailable, our team will contact you through chat to discuss available options.

 

Returns & Refunds

For hygiene reasons, we cannot accept returns or issue refunds for items that have been used, worn, altered, damaged, or returned without the original packaging and all items originally included with the set.

We also cannot accept returns for a change of mind, style preference, or sizing preference when a size exchange is available under this policy.

This policy does not affect any consumer rights that may apply under applicable law.

 

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, click the Chat button in the bottom-right corner of our website as soon as possible.

Please include your order number and clear photos of the issue. We will review your case and work with you toward an appropriate resolution.

 

Need Help?

Questions about your order, fit, or size exchange? Click the Chat button in the bottom-right corner of our website. We’re happy to help.