Privacy Policy

    Last updated: August 5, 2026

     

    1. Overview

    This Privacy Policy describes how MOONOVATE (“MOONOVATE”, “we”, “us”, or “our”) collects, uses, and shares personal information when you visit, use, or make a purchase from moonovatenails.com, or otherwise communicate with us (collectively, the “Services”).

    In this Privacy Policy, “you” means any customer, website visitor, or other person whose personal information we collect.

    By using our Services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

     

    2. Personal Information We Collect

    The personal information we collect depends on how you interact with our Services.

    Information You Provide to Us

    You may provide us with:

    • Contact information, such as your name, email address, phone number, billing address, and shipping address.
    • Order information, such as the products you purchase, order number, payment confirmation, and delivery details.
    • Account information, if you create an account with us.
    • Customer support information, including messages, photos, and details you provide when contacting us about an order, exchange, damaged item, or other request.
    • Information you submit through reviews, forms, newsletters, or other communications.

    Information Collected Automatically

    When you visit our site, we may automatically collect certain information about your device and your use of the Services, including:

    • Device, browser, and operating-system information.
    • IP address and general location information.
    • Pages viewed, products viewed, items added to cart, and interactions with our site.
    • Information collected through cookies, pixels, and similar technologies.

    Information from Third Parties

    We may receive information from service providers that help us operate our business, including Shopify, payment processors, shipping carriers, customer-support providers, and other vendors that support our store and services.

     

    3. How We Use Personal Information

    We may use personal information to:

    • Process and fulfill orders.
    • Process payments and prevent fraudulent transactions.
    • Arrange shipping and provide tracking updates.
    • Communicate with you about orders, exchanges, returns, product questions, or customer-service requests.
    • Improve our products, website, services, and customer experience.
    • Send promotional emails if you choose to receive them.
    • Maintain the security of our Services and investigate suspected fraud, misuse, or unlawful activity.
    • Comply with legal obligations and enforce our Terms of Service and policies.

     

    4. How We Share Personal Information

    We may share personal information with service providers when necessary to operate our business and provide our Services. These may include:

    • Shopify and other technology providers that power our website and store.
    • Payment processors that process payments securely.
    • Shipping carriers and fulfillment partners that deliver orders.
    • Customer-support, email, analytics, or marketing providers, where applicable.
    • Professional advisers, law-enforcement agencies, government authorities, or other parties when required by law or necessary to protect our rights, customers, or Services.

    We may also share information when you direct us to do so or give us permission, such as when you request shipment to a particular address.

     

    5. Cookies and Similar Technologies

    We use cookies and similar technologies to operate and improve our website, remember your cart and preferences, understand site usage, and help provide a better shopping experience.

    You can manage or delete cookies through your browser settings. Please note that blocking certain cookies may affect the availability or functionality of parts of our website.

     

    6. Marketing Communications

    If you sign up for marketing emails, we may send you news, product launches, promotions, and other updates from MOONOVATE.

    You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email. Even if you unsubscribe from promotional messages, we may still send you non-promotional communications relating to your order, account, or customer-service request.

     

    7. Data Retention

    We retain personal information for as long as necessary to provide our Services, fulfill orders, resolve disputes, maintain business records, comply with legal obligations, and enforce our agreements.

    The length of time we retain information may vary depending on the type of information and the reason it was collected.

     

    8. Your Privacy Rights

    Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

    • Request access to the personal information we hold about you.
    • Request correction of inaccurate personal information.
    • Request deletion of personal information, subject to legal and business-record requirements.
    • Request a copy of certain personal information.
    • Opt out of marketing communications.
    • Withdraw consent where we rely on your consent to process personal information.

    To make a privacy-related request, click the Chat button in the bottom-right corner of our website to contact us. We may need to verify your identity before responding to your request.

    We will not discriminate against you for exercising privacy rights available to you under applicable law.

     

    9. Security

    We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

    Please do not send sensitive payment information or other confidential information through unsecured email or social-media messages.

     

    10. Children’s Privacy

    Our Services are not intended for children. We do not knowingly collect personal information from children.

    If you believe that a child has provided us with personal information, please click the Chat button in the bottom-right corner of our website to contact us so that we can review and address the request.

     

    11. International Users

    Your personal information may be processed and stored in the United States or other countries where our service providers operate. These countries may have privacy laws that differ from those in your country of residence.

    Where required by applicable law, we will take appropriate steps to protect personal information transferred internationally.

     

    12. Third-Party Links

    Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing them with personal information.

     

    13. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal obligations, or other operational reasons.

    When we make changes, we will post the updated policy on this page and revise the “Last updated” date.

     

    14. Contact Us

    If you have questions about this Privacy Policy or would like to make a privacy-related request, please click the Chat button in the bottom-right corner of our website to contact us.